Refund Policy

Last updated: July 27, 2026

This Refund Policy applies to paid subscriptions to KollabKey, provided by KollabKey LLC. Our order process is conducted by our online reseller Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all orders and handles refunds on our behalf.

30-day money-back guarantee

We offer a 30-day money-back guarantee on new KollabKey subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your original order date and we will approve it.

How to request a refund

• Visit paddle.net and look up your order using the email address you used at checkout to request a refund directly through Paddle.
• Or email us at support@kollabkey.com and we will coordinate the refund with Paddle for you.

Approved refunds are issued to the original payment method. Processing times depend on your bank or card issuer and typically take 5–10 business days to appear.

Renewals and cancellations

Subscriptions automatically renew at the end of each billing period. You can cancel at any time from your billing settings or via the customer portal linked in your Paddle receipt. Cancellation stops future renewals; access to paid features continues through the end of the period you have already paid for. Renewals outside the 30-day window are reviewed on a case-by-case basis.

Contact

KollabKey LLC — support@kollabkey.com